Epic Risk Management says it is dedicated to assisting operators in understanding and implementing the Gambling Commission’s new guidelines for protecting customers from harm.
A total of 14 requirements will go into effect on September 12, 2022, and Epic has already updated its fully accredited Interaction Masterclass service to accommodate the changes since they were first announced in June.
The new guidelines are focused on identifying harm, preventing it, and evaluating the interactions of the gambling operator, as well as the overall effectiveness of the process.
“I’m glad to announce that our course has been updated to the new guidance and remains fully accredited,” said Dan Spencer, Director of Safer Gambling at Epic Risk Management. We’ve had a lot of success delivering this course over the last 18 months, with participants showing a 20% increase in confidence and ability on average.
“The Gambling Commission has become more specific about interactions, and this course covers not only compliance but also truly effective and confident conversations with players at an early stage.” Customer interactions should now be part of everyday business across the industry, and we can assist in making those interactions the best they can be.”
Epic Risk Management is an independent gambling harm minimisation consultancy that has worked on gambling harm reduction programs in 27 countries. These programs frequently include various types of training for gambling operators.
The consultancy firm bases its training and courses on firsthand experience, allowing both individuals and organizations to receive a tailored service on gambling risks.