ITRS Group: How to be operationally resilient in the Asian market

Home » ITRS Group: How to be operationally resilient in the Asian market

Rohan Vartak, ITRS Group Head of Sales, APAC, spoke at the G2E Asia 2022 Conference about industry challenges and the “multifaceted” topic of operational resilience.
Varak began by noting that the pandemic has accelerated the adoption of digital gaming and digital casinos. Concurrently, supply chain issues for gaming console manufacturers began to emerge, hastening the shift to online.
Vartak used Singapore as an example, explaining that the Singapore Government recently established the Gambling Regulatory Authority of Singapore Act in order to keep up with current technological and gambling trends, respond more adequately to emerging gambling products, and take a more holistic and coherent approach to gambling policies.

The Act, which went into effect on August 1, 2022, established the Gambling Regulatory Authority (GRA) as the sole regulator of all forms of gambling in Singapore.

One challenge for the gaming industry that he mentioned is the prevalence of Smart TVs in 2022, which, in addition to apps like Netflix and YouTube, now frequently include gaming apps.

“This means gaming is now being beamed directly into your home, so you can imagine the increase in gaming usage that will occur from here on out,” said Vartak. “However, this means that there will be fierce competition for the limited user time.”

While there is increased competition for user time, Vartak explained that customers no longer need to buy consoles because they can game directly from their homes.

However, he noted that gaming from home means that the games themselves – whether tennis or badminton, for example – have results that fluctuate, and thus online betting related to those sports must cater for this additional burst of demand in platform usage.

While there is more competition for user time, Vartak explained that customers no longer need to buy consoles because they can game directly from their homes.

“This means that the response time for a betting portal that is being beamed to your home has to be less than 30 milliseconds for you to bet favorably when a game of tennis, for example, is in progress,” Vartak explained.

He also mentioned that HD games are on the way, which will increase Cloud usage and thus Cloud costs. Furthermore, in terms of the hugely important aspect of regulation, portals and websites must have proper security measures and auditing in place, as well as tracing of payment information, as real money is involved.

“Everything you have in the casino; the slot machines, the air conditioning, the cameras, essentially everything that has an IP needs to be monitored,” Vartak said of the “multifaceted” topic of operational resilience, which begins with monitoring everything.

He explained that once you have all of the data, you can begin analyzing it.

When it comes to gaming’s operational resilience, he summarized that monitoring performance, ensuring reliability, planning for scalability, enabling flexibility, and ensuring security must all be considered.

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