G2E – Day three wrap-up: ITRS Group: How to Be Operationally Responsive in the Asian Market
Rohan Vartak, ITRS Group Head of Sales, APAC, spoke at the G2E Asia 2022 Conference about industry challenges and the “multifaceted” topic of operational resilience.
Click here for more information on Vartak’s G2E Asia conference.
Qlik: Players want hyper-personalization, but they also want their data to be private.
During its presentation at G2E Asia, data integration company Qlik revealed research revealing that 72% of people would stop engaging with companies if their data privacy was threatened.
Senior Director of Solutions and Value Engineering Chin Kuan Tan, who delivered the presentation, also mentioned that 76% of people preferred hyper-personalization.
Want to read more of Chin’s G2E Asia talk? Please visit this page.
Covid-19 accelerates data use for IR profit maximization at G2E Asia
Another G2E Asia panel discussed the importance of gathering, processing, and using data to maximize profits from within the resort.
“You want to use data to understand the right mix of business into the resort that will give the type of consumer behavior that will give the maximum profitability.” Murphy Mathew, Senior Regional Solutions Engineer APAC at IDeaS Revenue Solution
Despite being a growing trend as technology advances, the use of data to drive business growth has accelerated rapidly as integrated resorts adapt to workforce shortages caused by the pandemic.
More on the use of data at resorts can be found here, where you can also hear from Augmentum EVP of Worldwide Sales Yuen Lee, IRTS Group’s ASEAN Head of Sales Rohan Vartak, and Murphy Mathew, IDeaS Revenue Solution’s Senior Regional Solutions Engineer APAC.
In other Asia-related news…
The Macau government establishes a minimum revenue threshold for casinos.
According to Bloomberg, casinos in Macau have been set a new minimum revenue threshold at a “easy-to-reach” level in an effort to bring relief to the region amid Covid-19 restrictions and regulatory changes.
Authorized gaming companies in the gambling hub must generate at least MOP$7 million (US$870,000) per table and MOP$300,000 per machine. It raises the total revenue threshold to MOP$45.6 billion, which is comparable to 2022 levels.
According to the Macau Government, firms can operate up to 6,000 tables and 12,000 machines in total for 2023.
It is the first time that authorities have imposed a formal limit on table numbers and a minimum income requirement, with the goal of tightening control over casino operators.
Simon McGrath, CEO of Crown Sydney, will retire in September.
According to Australian media reports, Crown Sydney Chief Executive Simon McGrath will resign next month.
Crown confirmed that the casino and group head of hospitality will step down in September, following his appointment late last year.
Crown Resorts’ new owner, Blackstone, plans to replace him “soon.” According to the Australian Financial Review, the company’s chosen candidate will most likely be from Macau.
“The pandemic has marked a turning point in the gaming and hospitality industries.” The industry is experiencing a significant acceleration of digitalization, including personalization and changing consumer behavior.” Senior Director of Solutions and Value Engineering, Chin Kuan Tan
Importing another executive from Asia would complement Crown Resorts’ recent appointment of Ciarán Carruthers as CEO. He was the COO of Wynn Macau before joining the company.
Meanwhile, McGrath’s other position as group head of hospitality is said to be vacant as Blackstone looks to shake up Crown Resorts.
Genting Malaysia reports $486.9 million in revenue for the second quarter.
Genting Malaysia has released its H1 2022 results, as well as information on the company’s Q2 2022 financial performance.
Revenue for the quarter totaled RM 2.18 billion ($486.9 million), more than doubling the previous year’s total of RM 817.9 million.
Revenue for H1 totaled RM 3.90 billion, up from RM 1.44 billion in H1 2021.
These impressive revenue figures can be attributed to an increase in Malaysian leisure and hospitality businesses as a result of the easing of pandemic-related restrictions.
H1 revenue at Paradise Entertainment is down 30%.
Paradise Entertainment reported total revenue of HK$181.1m (US$23.1m) in H1 2022, a 30% decrease year on year.
This disappointing result is attributed to a decrease in revenue from the provision of casino management services in Macau, as well as a decrease in sales and leasing of electronic gaming equipment and systems in the region.
Have you missed a major gambling industry story in Asia? Don’t worry, we’ve got you covered with our Asia round-up.