Customer takes Ladbrokes’ Entain to court over problem gambling failures

Home » Customer takes Ladbrokes’ Entain to court over problem gambling failures

According to The Times, a Ladbrokes customer is suing the bookmaker for failing to stop his problem gambling.
Simon Rose has filed a High Court action against Ladbrokes’ parent company Entain, alleging that they allowed him to lose £231,000 ($270,000) in bets between 2015 and 2016, totaling £1.8 million.
Rose bet an average of £18,000 on the days he gambled, despite receiving a daily deposit of £20,000 and a monthly take-home pay of only £3,000

According to Rose’s High Court action, there was a clear failure on the part of the gambling giant to protect its customers from the harms of problem gambling, as well as a violation of anti-money laundering guidelines.

It also claims that Ladbrokes should have kept an eye on Rose’s excessive betting and either contacted him directly, imposed restrictions on his account, or verified his source of funds.

Ladbrokes has denied any breach of contract, but Rose claims that the company made no effort to verify his source of funds or communicate with him about any potential problem gambling issues until his losses reached £100,000.

Rose then self-excluded from all gambling in May 2016, after Ladbrokes confirmed he had borrowed money to place bets and was gambling more than he could afford.

The action comes less than a fortnight after Entain was fined a record £17 million for failures in social responsibility and anti-money laundering for both its online and land-based businesses.

This included £14 million for failures at its online business, LC International Limited, which operates 13 websites, and £3 million for failures at its Ladbrokes Betting & Gaming Limited, which operates across the United Kingdom.

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