AB Trav och Galopp (ATG) of Sweden has been fined SEK 2 million ($188,470) for a technical issue with its self-exclusion function.
Customers who logged in with a mobile bank ID were unable to access ATG’s self-exclusion feature between January 13 and January 28.
As a result, players were unable to exclude themselves “from all pages,” implying that ATG violated Sweden’s Gaming Ordinance, according to Spelinspektionen.
Licensees must allow registered users to voluntarily suspend their participation in games, for which ATG typically provides a self-exclusion function.
However, a technical error occurred after an update to ATG’s login system, rendering said function inaccessible. This error went undetected for two weeks, which Spelinspektionen deemed unacceptable.
“Spelinspektionen does not consider it excusable that a technical error causes a deficiency of this nature without ATG discovering the error immediately,” it said.
“Because the bug was only discovered 14 days later, a larger number of players (estimated at 100) may have been affected by the error.”
As a result, ATG’s offense was deemed neither “trivial nor excusable,” prompting Spelinspektionen to issue a notice and penalty fee.
It did, however, consider several mitigating factors. Players were able to exclude themselves via customer service, and the link to Spelpaus worked properly.
ATG also “promptly” corrected the error after it was discovered, and it has since implemented routines to prevent the same error from occurring again.
“Even though ATG corrected the error immediately after discovering it, the time period is not insignificant in the context,” Spelinspektionen said.
Given these circumstances, as well as the gravity of the violation, Spelinspektionen imposed a SEK 2 million fine.